Client manages and takes backup of their servers at regular intervals. Their NOC Team monitors and manages all the incoming Alerts using two portals, one for managing alerts and second ITSM Portal for creating tickets that requires action. NOC Engineers continuously checks for the new alerts, 24/7, and take appropriate actions like annotating alerts, creating Tickets as per defined process, closing alerts.
IT
A leading Data Centre in Qatar
NOC Automation using RPA
IT
A leading Data Centre in Qatar
NOC Automation using RPA
Client manages and takes backup of their servers at regular intervals. Their NOC Team monitors and manages all the incoming Alerts using two portals, one for managing alerts and second ITSM Portal for creating tickets that requires action. NOC Engineers continuously checks for the new alerts, 24/7, and take appropriate actions like annotating alerts, creating Tickets as per defined process, closing alerts.
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